Frequently Asked Questions

At Lumie Beauty, we blend luxury with efficacy. Our products are crafted with premium ingredients, including powerful actives like niacinamide and hyaluronic acid, to deliver visible, lasting results. We prioritize quality, science-backed formulations, and tailor our offerings to all skin types for a truly transformative experience.

Whether you have dry, oily, or sensitive skin, Lumie Beauty offers a carefully curated range that caters to every skin need. We recommend starting with ourSkin Quizto find the perfect routine for your unique skin concerns. Our customer service team is also available to guide you through product recommendations based on your specific needs.

Absolutely! Many of our products, like our niacinamide-infused moisturizer and gentle serums, are designed to soothe and strengthen the skin barrier. However, if you’re new to active ingredients, we recommend patch-testing before incorporating new products into your routine to ensure compatibility.

Yes, Lumie Beauty is committed to being cruelty-free. We do not test our products on animals, and we ensure all our suppliers adhere to cruelty-free practices as well.

Results can vary depending on your skin type and the specific products used. However, many customers begin to see noticeable improvements in skin texture, hydration, and radiance within 2-4 weeks of consistent use. For best results, we recommend sticking to your skincare routine for at least a month to allow your skin to fully adjust and benefit.

To ensure your products stay at their best, store them in a cool, dry place, away from direct sunlight. Products with active ingredients like retinol should be kept in a dark place to preserve their efficacy.

Yes! Lumie Beauty is suitable for all age groups. Whether you’re starting your skincare journey in your 20s or looking to combat signs of aging in your 50s, our products are formulated to support healthy, radiant skin at every stage of life.

We offer a variety of shipping options to suit your needs. These include standard, expedited, and express shipping. Shipping times and costs will vary depending on your location and the selected option at checkout.

Orders typically ship within 1-2 business days. Delivery times depend on the shipping method chosen and your location. Standard shipping usually takes 5-7 business days, while expedited and express options may deliver within 2-3 days.

Yes, we offer international shipping to select countries. Shipping times and costs will vary depending on your destination. Please check our shipping policy or contact us for more details on international orde

Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your shipment directly on our carrier’s website.

Once your order is processed, it cannot be changed or canceled. However, if you need assistance, feel free to contact our customer service team as soon as possible, and we’ll do our best to assist.

We want you to love your Lumie products! If you’re not fully satisfied, you can return your items within 7 days of receipt for a full refund or exchange. The products must be unused and in their original packaging.

To initiate a return, please contact our customer service team with your order number and reason for return. We’ll provide you with a return authorization and instructions for shipping the item back.

Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., defective or incorrect item).

Yes! If you’d like to exchange an item, please contact customer service, and we’ll help you find the perfect replacement.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also support secure payment options like Klarna and Afterpay for easy installment payments.

Yes! We use advanced encryption and secure payment gateways to ensure your payment information is fully protected. Your security is our top priority.

At this time, we only accept one payment method per order. If you wish to use multiple methods, you may need to place separate orders.

Sales tax is applied to orders based on your shipping location. The tax rate will be calculated and displayed at checkout.

Yes, sales tax will be added to your order depending on your location. The tax amount will be clearly displayed before you finalize your payment.

Once your payment is successfully processed, you’ll receive an email confirmation with your order details. If you don't receive this email, please check your spam folder or contact our customer support team.

If you wish to request a refund, please contact our customer service team within 7 days of receiving your order. We’ll guide you through the process and assist with any necessary steps to return the item.ck.

Refunds are processed once we receive your returned item. After we’ve issued the refund, it may take 5-10 business days for the amount to appear on your original payment method, depending on your bank or payment provider.

Yes! If you received a damaged or incorrect item, please contact customer service immediately. We’ll arrange for a return and issue a full refund or send a replacement at no additional cost to you.

Refunds are processed once we receive your returned item. Please allow 7-10 business days for the refund to be credited to your original payment method.